Support

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🐛Bug reportSomething broke. Help us fix it.💳Billing & subscriptionsCharges, receipts, or refunds.🗑️Account deletionWe'll remove your data within 30 days.🔬Wrong scan resultIngredient or verdict looks off.💡Feature requestTell us what would make Zeral better.📎OtherAnything else — we read every email.

Frequently asked questions

If your question isn't here, email www.zeral.ai@gmail.com — it may end up here after.

Why did my scan say 'We couldn't read the label'?

The camera needs a clear shot of the ingredients list, not the front of the pack. Flip the product over, make sure the text is in focus and well-lit, then tap the re-scan button. Squished or foil labels are the most common culprit.

How does Zeral score ingredients against my health goal?

During onboarding you told us your goal in plain English — "manage PCOS," "cut seed oils," whatever. Every scan runs each detected substance through our database of ~6 000 ingredients, cross-referenced against PubMed-verified studies, and the verdict is filtered through your specific goal. No fixed dropdowns. No one-size-fits-all scores.

Are the cited studies real?

Yes. Every PMID (PubMed ID) in a deep-dive is verified against the PubMed API before it's stored. If a study can't be confirmed, we don't show it. You can tap any citation in the app to open the original paper.

My subscription isn't showing as active after purchase.

Pull-to-refresh on the Profile tab to force a subscription sync. If that doesn't work, tap Restore Purchases on the paywall screen. Still stuck? Email us at www.zeral.ai@gmail.com with your Apple/Google receipt and we'll sort it within 24 hours.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us directly. iOS: Settings → Apple ID → Subscriptions → Zeral AI. Android: Play Store → Subscriptions → Zeral AI. Cancel anytime; you keep access until the end of the billing period.

How do I delete my account?

Go to Profile → Manage Profile → Delete Account. This permanently removes your scans, health profile, and all associated data. Alternatively, email www.zeral.ai@gmail.com and we'll action it within 30 days — as required by App Store and Play Store guidelines.

Zeral scanned a product and got the ingredients completely wrong.

Our vision model reads labels directly from the photo, so poor lighting or extreme label angles can cause errors. If the product name was identified correctly but ingredients are wrong, please send a screenshot to www.zeral.ai@gmail.com — it helps us improve the model for everyone.

Is Zeral available on Android?

Yes — Zeral AI is available on both iOS (App Store) and Android (Google Play). The full feature set is identical across platforms.

Still stuck?

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